February 24, 2009 - DiscountASP.NET, a leader in advanced ASP.NET hosting, announces the adoption of SmarterTrack customer service software to deliver customer support Ticketing, Knowledge Base articles, and more to all DiscountASP.NET customers through the software’s Web-based communications portal.
“We found our previous customer service solution to be very inflexible and limiting in comparison to SmarterTrack,” said Takeshi Eto, vice president of marketing at DiscountASP.NET. “DiscountASP.NET had already migrated to the SmarterMail mail server and SmarterStats Web log analytics packages from SmarterTools and we were very happy with those results. SmarterTools has delivered on all counts and SmarterTrack has exceeded our expectations.”
SmarterTrack brings all the functionality of a Help Desk, Ticket system, Live Chat, WhosOn, cost analysis, data mining, reporting, and a Knowledge Base in one application, all delivered through an elegant Web interface. Thanks in part to its unique ability to automate and extend to external databases and applications, SmarterTrack can effectively replace multiple applications and services, such as LivePerson, Bold Chat, Provide Support, Crystal Reports, Kayako, and more—saving money, time, overhead, and integration costs.
“SmarterTools is very pleased that DiscountASP.NET has adopted SmarterTrack as a customer service solution for its customers,” said Jeff Hardy, vice president of business operations at SmarterTools. “DiscountASP.NET has a well-earned reputation for quality and service and we are proud that they trust the complete SmarterTools lineup to deliver that value to their customers.”
DiscountASP.NET delivers email via the SmarterMail mail server, Web site statistics via the SmarterStats Web analytics tool, and sales and technical customer support via SmarterTrack customer service software.
About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology-management software company based in Phoenix, Arizona. SmarterTools builds a Windows mail server, customer service software, and a Web log analytics reporting tool that simplify and automate the day-to-day IT operations of businesses and hosting environments in over 100 countries. Additional information about SmarterTools Inc. and the SmarterTools product line is available at the company Web site: www.smartertools.com.
DiscountASP.NET is an innovative leader in Microsoft Windows-based shared hosting, focused on providing the best value in ASP.NET and SQL database hosting. A Microsoft Gold Certified partner, DiscountASP.NET was one of the first hosts to launch Windows 2008 hosting and SQL 2008 hosting. Through strong word-of-mouth and a commitment to ASP.NET and SQL technology, DiscountASP.NET has become the choice for affordable enterprise-class ASP.NET web hosting. For more information, visit www.discountasp.net.
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