Frequently asked pre-sales questions

.NET Core is supported on Windows 2012 R2/IIS 8

.NET framework 2.0 to 3.5 and 4.6.2 are supported on Windows 2008/IIS 7 and Windows 2012 R2/IIS 8

Most versions of Visual Studio and Visual Web Developer are supported. See our Visual Studio page for more information.

Yes, and we provide a secure database directory that is configured to disallow direct downloading of .mdb files.

It's worth noting though that Access databases were not designed for use on the web. We recommend migrating your Access data to Microsoft SQL or MySQL.

Every account has an alternative FTP address that you can use to upload your files before your domain resolves to our servers. So you can get started right away whether you are registering a new domain or using an existing domain.

Every account also has an alternative URL so you can view your site before your domain resolves to our servers. Perfect for testing your web site before pointing your domain to our servers.

You can find the alternative FTP and URL in the "Account Info/Edit" section of the Control Panel.

If you already own a domain name you do not have to transfer the name to us. You can continue the relationship with your current domain registrar and pay them for your domain renewals.

To open an account using an existing domain name, use the "Use an existing domain name" option in our sign up form, and update your domain's name servers to point to our servers.

At this time, we do not accept incoming transfer of domain management.

You must specify a domain name when signing up for web hosting. You can purchase a new domain name, use an existing domain name that you have registered elsewhere, or use a domain name that you intend to register later.

While we do support all traditional country code domains (.co, .tv, etc.), we do not currently support the new internationalized domain names (IDNs) that use languages other than English. For example, .рф, قطر., .இந்தியா, .新加坡.

Our current price for domain registration or renewal is $15 per year.

Domain registration fees are paid annually. When we register a domain name for you, we will lock the registration to prevent unauthorized changes and automatically renew it for as long as your hosting account remains open.

Private whois service is available for an additional $5 per year. Private whois service can also be added to any existing domain registration (private whois service is available only for domains registered by DiscountASP.NET).

For new domain registrations, your domain should be active in less than an hour. If you are using an existing domain name, your domain should point to our servers in 1 to 24 hours of updating your name servers with the DiscountASP.NET name servers:

  • ns1.discountasp.net
  • ns2.discountasp.net
  • ns3.discountasp.net

The time it takes for your updated domain information to reach all of the necessary servers on the Internet is called the propagation time, and the propagation time that you experience will vary depending on your Internet provider.

When your account is set up you will get an alternative FTP address and alternative URL that you can use to upload and view your web site while you are waiting for your new domain to be registered or your domain's name server updates to be completed. You can find the alternative FTP and URL in the "Account Info/Edit" section of the Control Panel.

We perform daily backups as part of our emergency recovery plan, but those backups are not intended for customer use. We recommend that you maintain a backup of your web site on your local computer, or use our Cloud Backup service to maintain multiple off-site backups on whatever schedule you choose.

If necessary, we can retrieve individual web site files from our backups, but we have to charge a fee to perform the search and file recovery. Also, we cannot guarantee that the files that we recover will be the most recent snapshot of your site.

Web-based email is provided as part of our service.

Facility

  • Concrete Tilt-Up Construction
  • 24 inch raised floor
  • Steel Seismic Bracing added to meet the 1997 Seismic / Earthquake codes (Title 24 Seismic) for Los Angeles area
  • All racks / cabinets are seismically braced and bolted directly to the concrete flooring
  • Dimax – Building Management / Alarm Monitoring System
  • Power and data cables are run perpendicular from each other to minimize any electrical field interaction
  • Janitorial service is bonded, insured and licensed
Security
  • 7/16 inch thick steel sheeting around the front door and within the front reception area
  • 2 level, man-trap, security access – before actually being able to enter the raised floor area
  • 256+ - fixed positioned, security cameras
  • All camera footage is recorded and held for a minimum of 30 days
  • Level 5 bullet-resistant walls / glass (Kevlar Lined walls) in the front entry, lobby, guard station, and shipping and receiving areas
  • 24 x 7 x 365 on-site security guards
  • Security service is bonded
  • No signage on building
Air conditioning
  • Data Center temperature maintained at 72 degrees +/- 2 degrees
  • Thermostats / Humidistats are located around the building on the walls, posts and ceilings
  • 16 – 135 Ton air conditioners N+6 – all 16 are running continuously w/redundant capacity
    • 6 – 135 Ton air conditioners support redundant capacity
    • 2 – 30 ton air-conditioners independently support NOC and NODE
  • Air handlers are located on the roof (roof access is restricted and monitored)
  • Supply air temperature entering the IDC averages 55 – 62% varying with load conditions
  • Ring duct in ceiling allows us to add diffusers (vents) where needed to provide additional air flow
  • Two 125 Ton A/C Units, and one 70 Ton unit is dedicated to UPS Room
Power
  • Pager notification service with California Independent System Operator (ISO) to monitor California utility power Stage Alerts and rolling black outs
  • 6 main electrical distribution buses
  • 24 MGE UPS's
  • 10 Caterpillar 2000KW (2.0MW) generators
  • Each generator has 3,000 gals of diesel fuel – enough to power it for 22 hours at full load
  • 4 – 12,000 gal. Diesel Fuel storage convault tanks (in addition to the primary fuel tanks) provide enough fuel to run generators continuously for 72 hours at full load
  • UPS batteries support data center load until automatic transfer to generator is completed
  • 50 power management modules (PMM's) with 168 – 20 amp power circuits from each 165KVA power distribution unit (PDU); customized circuits provided as needed
  • Power is served to the PDUs via 2 separate independent UPS power sources
  • Each PDU has it's own Automatic Static Transfer Switch which can switch the power to the alternate source within 4 milliseconds
  • Contracts with local fuel companies to provide additional on-site fuel, once generators are started
Fire suppression
  • VESDA – Very Early Smoke Detection and Alarm system; small white 'air sampling tubes' draw air into chambers, where lasers analyze the air for smoke content
  • Clean-Gas hand-held fire extinguishers are through-out the building
  • Fire station located approximate 600 feet from the data center
  • Heat (140 degree) and smoke detectors are located on the ceilings around the building
Network/bandwidth
  • Redundant OC48s
  • X – 4 inch conduits for telco fiber leading to the street
  • Multiple redundant network paths
  • All network operators certified Internet systems engineers

Facility

  • Building: Steel frame with in-situ contrete slabs
  • Site: The ground floor rated to 50KN/m2. The first floor rated to 12KN/m2
  • Height: 3000mm clear between the raised floor and the lower ceiling
  • Floor: Anti-static 600mmx600mm steel tiles with a 4.5 kN point load capacity (0.01 ohm per centimetre)
  • and 750mm heavy duty raised floor system
  • Fibre entry: Preinstalled 54 (110mm) ducts from three elevations
  • Cabling: Copper, UTP and fibre managed via pre-cabling system to rack via DDF and ODF
Security
  • ISO9001:2000 secure access procedure.
  • Three stage access to site - entry door, mantrap and reception - with three levels of security.
  • Bandit glass mantrap and air lock. Full height in and out turnstiles.
  • 24/7 manned security guards
  • 24/7 monitoring, photo ID access cards
  • Biometric verification scanners
  • Digital CCTV with minimum of 31 days of digitally recorded material
  • Monitored perimeter doors
  • Anti-pass back system
  • Intruder alarm, Equipment alarm
Environment
  • Temperature set point: 22 +/- 2C
  • Redundancy: N+1 configuration
  • Cooling Capacity: 1KW/m
  • Humidity set point: 48% +/- 15%
Power
  • Power feed: 24MVA fully rated diverse supplies
  • Power on site: 230V AC or 400V three-phase AC
  • Generators: N+1 configuration - 24MVA generator with maximum 20 second on load time
  • 36 hour on site fuel autonomy
  • Refuelable during use and 240 minutes fuel delivery callout contract in place on 24/7 basis
  • Batteries: N+1 configuratoi - 12MVA - 10 minutes autonomy
  • Grounding system: TNCS
  • Lighting: High frequency, low energy, CAT II luminaries
Fire suppression
  • Two stage fire detection
  • Aspiration system: Multiple zoned system utilizing forward light scattering analysis
  • Point detection: Addressable Analogue point detection system using a combination of optical and ionization detectors operating a double knock protocol
  • Suppression: Nitrogen propelled system. Independent 5m zoned system ensuring localised control. No evacuation required and no effect on electrical equipment.

We support audio and video streaming via HTTP.

Our base plan is $10 a month. Check the plan page for details on add-on service pricing.

We accept credit card payments from Visa, MasterCard, American Express, and Discover.

If you have any questions that we didn't cover here, let us know.

Hosting plan details »Purchase a plan now »