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BEFORE CONTACTING CUSTOMER SUPPORT
 
1. Check the Knowledge Base
For Web Hosting: http://support.discountasp.net
We have a Sample Code section there too
For TFS Hosting: http://tfs.discountasp.net

2. Check out our Community Forum at
http://community.discountasp.net
Use the forum for programming, site design, and marketing issues. We also post all outages and maintenance in the forum.

3. Forgot your Username/Password?
Review this Knowledge Base Article.

CONTACTING WEB HOSTING CUSTOMER SUPPORT
 
We offer 24/7 web hosting customer support via Helpdesk/email only.

Because specific customer account information is identifiable and helps speed up resolution, we give higher priority to support tickets generated from the DiscountASP.NET Hosting Support Portal System.

NOTE: Customers can communicate with DiscountASP.NET even if their email is down or not accessible by using the DiscountASP.NET Support Portal.

DiscountASP.NET Hosting Support Portal Access
The Support Portal can be accessed at https://support.discountasp.net

If you cannot use the Support Portal for any reason, you can contact us directly with the email addresses below. However, these direct emails will not appear in the Support History of your Support Portal.
 
Technical Supportsupport@discountasp.net
Signup Problemssales@discountasp.net
Billing Department
billing@discountasp.net
Hours: M-F 8am-5pm; Sat-Sun 9am-6pm (PST)
Programming IssuesUse Online Community Forum
 
CONTACTING TFS CUSTOMER SUPPORT
Because specific TFS account information is identifiable and is neccessary to provide support, to contact technical support you must use the TFS Support Portal.

DiscountASP.NET TFS Support Portal Access
You can go directly to http://tfs.discountasp.net and use your control panel login to gain access to the helpdesk.

TFS Support Hours
Hours: M-F 8am-5pm (Pacific Standard Time)

To contact our Billing Department, please use the TFS Support Portal at http://tfs.discountasp.net.

If the TFS Portal is inaccessible, then you can contact the Billing Department directly at: tfs.billing@discountasp.net

Billing Dept. Hours: M-F 8am-5pm ; Sat-Sun 9am-6pm (PST)
 
CONTACT DISCOUNTASP.NET - OTHER DEPARTMENTS
 
Sales DepartmentSales Contact Form
sales@discountasp.net
Affiliate Program Inquiriesaffiliate@discountasp.net
Marketing Departmentmarketing@discountasp.net
Reporting Abuseabuse@discountasp.net
Feedback/Suggestionsfeedback@discountasp.net
 
IS DISCOUNTASP.NET IN YOUR EMAIL WHITELIST?
If you believe that DiscountASP.NET did not respond to an inquiry, please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages.

Please add DiscountASP.NET to your email whitelist. Here are instructions for: Yahoo Mail


MAILING ADDRESS
DiscountASP.NET
2700 E. Foothill Blvd. Suite 201
Pasadena, CA 91107
Phone/Fax: (626) 628-3430
For Business Development/Marketing Only

Having Email Issues? Use the appropriate Support Portal as you can communicate with and respond to the Technical Support department without using Email.


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