| BEFORE CONTACTING CUSTOMER SUPPORT |
| |
1. Check out our Knowledge Base
at https://support.discountasp.net as it contains
many answers and code samples for common issues.
2. Check out the Community Forum at http://community.discountasp.net
for programming, site design, and marketing issues.
3. Forgot your Username/Password? Review this Knowledge Base Article.
|
| CONTACTING CUSTOMER SUPPORT |
| |
We offer 24/7 customer support via Helpdesk/email only.
Because specific customer account information is identifiable and helps speed up resolution, we give higher priority to support tickets
generated from the DiscountASP.NET Support Portal System.
NOTE: Customers can communicate with DiscountASP.NET even if their email is down or not accessible by using the
DiscountASP.NET Support Portal.
DiscountASP.NET Support Portal Access
First Time Users: Log into the control panel at https://my.discountasp.net and navigate to the
the Support section for information. To access the Support Portal, all customers must be authenticated via an email verification process.
Authenticated Users: You can go directly to https://support.discountasp.net
Alternatively, you can email us directly at:
|
| |
| Technical Support | support@discountasp.net |
| Signup Problems | sales@discountasp.net |
Billing Department Hours: M-F 9am-5pm (PST) | billing@discountasp.net |
| Programming Issues | Use Online Community Forum |
| |
| CONTACT DISCOUNTASP.NET - OTHER DEPARTMENTS |
| |
| Sales Department | sales at discountasp.net |
| Referral Program Inquiries | referral at discountasp.net |
| Marketing Department | marketing at discountasp.net |
| Reporting Abuse | abuse at discountasp.net |
| Feedback/Suggestions | feedback at discountasp.net |
| |
| IS DISCOUNTASP.NET IN YOUR EMAIL WHITELIST? |
If you believe that DiscountASP.NET did not respond to an inquiry,
please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages.
Please add DiscountASP.NET to your email whitelist.
Here are instructions for: HotMail |
Yahoo Mail |
|
| MAILING ADDRESS |
DiscountASP.NET
280 W. Sierra Madre Blvd, Unit #273
Sierra Madre, CA 91024 Voice/Fax: (626) 628-3430*
*For Business Development/Vendor/Marketing Only
NOTE: Support/Billing/Presales inquiries should be submitted via the Support Portal (best) or via email.
Forgot your Username/Password? Review this Knowledge Base Article.
Having Email Issues? Use the Support Portal as you can communicate with and respond to the Technical
Support department without using Email.
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| DNS INFORMATION |
| ns1.discountasp.net | |
| ns2.discountasp.net | |
| ns3.discountasp.net | |
| |
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