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BEFORE CONTACTING CUSTOMER SUPPORT

1. Check the Knowledge Base
For Web Hosting: http://support.discountasp.net
We have a Sample Code section there too
For TFS Hosting: http://tfs.discountasp.net

2. Check our Community Forum at
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We post all outages and maintenance in the forum.

3. Forgot your Username/Password?
Review this Knowledge Base Article.

 
CONTACTING WEB HOSTING CUSTOMER SUPPORT
We offer 24/7 customer support via our Support Portal and Email only. Because specific customer account information is identifiable and helps speed up resolution, we give higher priority to support tickets generated from the Support Portal.

DiscountASP.NET Web Hosting Support Portal Access
You can go directly to http://support.discountasp.net.
Use your control panel login to gain access to the helpdesk.

If you cannot use the Support Portal for any reason, alternatively, you can email us directly at:
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Hours: M-F 8am-5pm; Sat-Sun 9am-6pm (PST)

If you believe that DiscountASP.NET did not respond to an inquiry, please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages.

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CONTACTING TFS CUSTOMER SUPPORT
Because specific TFS account information is identifiable and is neccessary to provide support, to contact technical support you must use the TFS Support Portal.

DiscountASP.NET TFS Support Portal Access
You can go directly to http://tfs.discountasp.net and use your control panel login to gain access to the helpdesk.

TFS Support Hours
Hours: M-F 8am-5pm (Pacific Standard Time)

To contact our Billing Department, please use the TFS Support Portal at http://tfs.discountasp.net.

If the TFS Portal is inaccessible, then you can contact the Billing Department directly at: tfs.billing@discountasp.net

Billing Dept. Hours: M-F 8am-5pm ; Sat-Sun 9am-6pm (PST)
 
HELP ON PROGRAMMING ISSUES
While we want to help our customers as much as we can, we do not offer free individual website programming, website design, or consulting services and we must prioritize our technical support on system issues that affect all our customers.

To assist customers with programming-related, development-related, and design-related issues, we have an active online community forum. Please post your questions to this forum. The community forum allows our staff and all our customers to help each other resolve their programming and design issues.

You will need to register in order to post within the forum.
 
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To log into the webmail system, for the NAME field, please type in the entire email address (e.g., brian@discountasp.net), instead of just the username (e.g., brian).
 
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