Windows Hosting Customer Support at DiscountASP.NET

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"I just wanted to say that you are doing an amazing job of offering top quality ASP.NET hosting at an affordable price."
J. K. Croney
Microsoft ASP.NET Team

"I will be moving my other websites over to your service and I will be recommending you to all of my customers who require a Windows hosting service. Keep up the great work!"
K. Ramsey

Why DiscountASP.NET?
We are 100% focused on
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DiscountASP.NET is a featured ASP .NET Host in Microsoft's ASP.NET Hosting Advantage Program

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BEFORE CONTACTING CUSTOMER SUPPORT CHECK KNOWLEDGE BASE
Please first review our Hosting Knowledge Base at https://support.discountasp.net, as answers to commonly asked questions and troublshooting solutions for common errors are posted there.

CONTACTING CUSTOMER SUPPORT
We offer 24/7 customer support via our Support Portal and Email only. Because specific customer account information is identifiable and helps speed up resolution, we give higher priority to support tickets generated from the Support Portal. DiscountASP.NET Support Portal Access *First Time Users:* Log into the control panel at https://my.discountasp.net and navigate to the the Support section for information. To access the Support Portal, all customers must be authenticated via an email verification process. *Authenticated Users:* You can go directly to https://support.discountasp.net
Alternatively, you can email us directly at:
24/7 Technical Support	support@discountasp.net
Billing Department Hours: M-F 9am-5pm (PST)	billing@discountasp.net

If you believe that DiscountASP.NET did not respond to an inquiry, please also check in your SPAM/Junk/Bulk folder. Depending on the security level, some SPAM filters will filter out legitimate email messages. Please add DiscountASP.NET to your email whitelist. Here are instructions for: Yahoo Mail

HELP ON PROGRAMMING ISSUES
While we want to help our customers as much as we can, we do not offer free individual website programming, website design, or consulting services and we must prioritize our technical support on system issues that affect all our customers. To assist customers with programming-related issues, we have an active online community forum. Please post programming and design related questions to this forum. The community forum allows our staff and all our customers to help each other resolve their programming and design issues. You will need to register in order to post within the forum.

WEBMAIL
To Access Web Mail	webmail.YourHostedDomainName.com
To log into the webmail system, for the NAME field, please type in the entire email address (e.g., brian@discountasp.net), instead of just the username (e.g., brian).

DNS INFORMATION
ns1.discountasp.net
ns2.discountasp.net
ns3.discountasp.net

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