Expert assistance any time you need it

We provide support through our Support Portal. You can also visit our Knowledge Base or community forum for help.

Getting started

Getting Started with TFS 2015: Knowledge Base
Getting Started with TFS 2013: Knowledge Base - Video
Getting Started with TFS 2012: Knowledge Base - Video - PDF
Getting Started with TFS 2010: Knowledge Base - Video - PDF

Knowledge Base

Find answers to commonly asked questions in our Knowledge Base, as well as troubleshooting solutions for common errors.


Ask questions and share answers in our community forum.

TFS Support Portal

You can contact both our Technical Support and Billing Departments through our Support Portal. Please remember to provide as much detail as possible. Information like which software versions you're using, error messages you're seeing, and urls are helpful in replicating the problem. We will answer all technical support inquiries within 24 hours, but please bear in mind that regular support hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific time.

Use your Control Panel login credentials to log in to the Support Portal (log in link is at upper right).

Open a help ticket »

If you are unable to access the Support Portal, you can contact the billing department directly at [email protected] (billing hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific time). Technical support tickets must be opened in the Support Portal.